Privacy Policy

Below is our simple to read and understand privacy policy, if you have any questions about our privacy policy do not hesitate to contact us.

Personal Data We Collect

Booking Information

When a new customer creates a booking, the Escape Matthews website will ask for personal information including your First and Last Name, Billing Address, State and Zip Code, Email Address, an optional Phone Number. This data is stored as the customers record including booking dates and times. The Game Master on duty will use this information to verify the customer upon arrival. Puzzle and game completion times, notes about your booking (Birthday party, events, etc), visual identifiable features about your party (group size, all kids, family, etc), and group pictures will be matched to the customers account. The customer will have the ability to view these details within the My Account area.

Reviews / Comments

When a customer leaves a review or comment the data shown in the comments form including the visitor’s IP address and browser user agent is recorded and stored. This information is used to display who made the review/comment and for spam prevention.

Account Details

Customers / users can edit or delete their personal information at any time, usernames can not be changed.

Contact Forms

Contact forms temporarily record the users IP address, browser user agent for spam prevention. Personal information and email addresses sent with the form are not recorded and are used only for the intended purpose.

Email Newsletters

If you choose to opt into one of our email newsletters, the provided first name, email address, users IP address, browser user agent and the date and time will be recorded and stored. This information is never sold, traded or shared with others. Users can automatically unsubscribe at anytime by clicking the unsubscribe link at the bottom of any newsletter.


Cookies are store on your local computer or device and are used throughout the Escape Matthews website. A temporary cookie with no personal data ma be set to determine if your browser accepts cookies.

Comment cookies record the same information used in the comment form field and will remain for one one year. When logging into the Escape Matthews website part of your login details and screen display choices are stored in two day cookies. The “Remember Me” option allows the login details to persist for two weeks. Logging out deletes the cookies.

3rd Party Services

Embedded Content

The Escape Matthews website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Billing Information

The Escape Matthews website uses PayPal as a 3rd party credit card processor for bookings. Please take the time to read the PayPal Privacy Policy.

Escape Matthews, LLC does not store or collect credit card, checking account or bank account information.

Analytic Data

The Escape Matthews website uses Google Analytics (privacy policy) for Analytical tracking. The Escape Matthews website does not record/store this information.


All transactional, account and contact form emails sent from the Escape Matthews website go through Amazon Simple Email Service (SES) (privacy policy) a cloud-based email sending service. SES tracks how many emails are sent while automatically handeling bounce and automated unsubscribe services.

Data Retention

Booking information, account details, email contacts, comments, and related metadata are retained indefinitely.

Securing Your Data

The Escape Matthews website uses encryption (HTTPS/TLS) to protect data transmitted throughout the website and between 3rd party services.

Your Data – Your Rights

If you are a customer of Escape Matthews or have an account on the Escape Matthews Websites, or have left comments/reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your Children’s Privacy

Escape Matthews does not have an age limit for our Escape Rooms and the the Website does not ask for a persons age when booking. However we do not knowingly collect personal information from children without appropriate parental or guardian consent. If your child is 13 or younger and booked or created an account on Escape Matthews, you can contact us to either delete or update the record for you, or if you know the account login details you can login and update or delete the account as well.

Have questions?

Please read through our F.A.Q. for general question and answers or you may Contact Us with any questions you may have.

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